Shipping policy

All Prestige Creations products are custom-made and may require processing time before they are ready to ship.

Processing Time: Processing times vary depending on the product, order size, and level of customization. Please review the processing information listed on the product page before ordering. Allow 2-3 weeks before receiving your order. 

Shipping Time: Shipping time begins after your order has been completed and does not include processing/design time.

Customers are responsible for providing a complete and accurate shipping address at checkout. Prestige Creations is not responsible for delays or delivery issues caused by incorrect addresses provided by the customer.

Once an order has been transferred to the shipping carrier, delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Delivered Packages: Once tracking information shows that an order has been successfully delivered to the address provided at checkout, Prestige Creations is not responsible for packages that are subsequently lost, missing, or stolen. If you cannot locate a package marked as delivered, please check with household members and neighbors and contact the shipping carrier directly to open a claim or request assistance. If you believe there was an issue with your order or delivery, please contact Prestige Creations and we will assist where reasonably possible.

If you have questions regarding your order or shipping, please contact design@prestige-creations.com.